by Anura Guruge
on April 23, 2023.
NOT FUNNY. NOT HAPPY.
But, that was the CASE, alas.
At least the dealership (which will remain nameless for now) was honest enough to immediately, upfront admit that it was all due to an inexperienced, rookie technician.
I guess they thought that a simple software update should be within his training. Well, it appears not.
So, a week Friday they had to give me a LOANER (which to be fair was pretty nice (& a tad better featured than mine)) so I could go to ‘Lake George‘, New York as planned. That trip was a success & the loaner did OK.
I called the dealership Thursday once I got home. They told me the facts & that my car was ready. But, they had also promised to clean a bit before giving it back.
I couldn’t get up there till late Friday afternoon. My car was ready & it was cleaner than it has been in a very long time. That at least was a consolation.
Drove it back. Seems OK. Much to my relief & DELIGHT none of the SETTINGS had been lost. The Sirius XM favorites, the garage door opener etc. etc. all worked. So, that was good. Not sure about any of the stuff they did … like VGM Reload, ECM Reload, TCAM battery recharge etc. Just hope they knew what they were doing.
I will keep you updated.
