Tag Archives: chat

‘HostGator’ Shared Hosting Servers DOWN AGAIN For A 2+ Hour Outage — The 2nd Extended Outage In 16-Days!

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by Anura Guruge
on December 11, 2022

Click to ENLARGE. Screenshot of my CHAT transcript with HostGator support.

This is becoming concerning. Second, major & lengthy OUTAGE at Hostgator within 16-days. As I documented here, HostGator shared hosting was up-and-down during all day Thanksgiving, i.e., November 24, 2022. It was pretty obvious that they were doing some sort of maintenance using the holiday as a cover.

Then this afternoon this site went down again. WordPress Jetpack informs me whenever it detects a Website outage. They started sending me notifications. I also discovered the outage, to my cost & chagrin, when I went to check the stats.

This site was down for over 2 hours.

The first person I spoke to at HostGator DENIED that it was a server issue. That was bad. It was pretty obvious it was. I quickly terminated that chat. It was a waste of time.

Tried again a few minutes later. As you can see above, the second person, quite quickly & readily admitted it was a server issue. Well, I knew that. Just wanted confirmation.

Not happy. HostGator was, till recently, immaculate. Now … Plus, support is nowhere near as good as it used to be.

‘HostGator’ Shared Hosting Was Up-and-Down During Most Of Thanksgiving Day, Nov. 24, 2022.

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by Anura Guruge
on November 25, 2022

I would like to think that they were doing some server maintenance or possibly even an upgrade — trying to sneak it in during the holiday hoping that only a few would notice. If that was the case, it would have been nicer & more professional if they had given us a heads up. C’est la vie. It is done now — I hope.

I get these automated messages from ‘WordPress‘ ‘Jetpack‘ whenever they detect a site outage. I got at least 4 of them yesterday, the one shown above the last. Per these messages at least 2 of the outages lasted for over an hour. So, I think, in total, I suffered close to 4 hours of downtime, if not more. Not happy, but not much I can do.

At one point, late in the afternoon, during the 3rd outage I contacted ‘Hostgator’ support via chat. To begin with they were not aware of the downtime. Then they confirmed that it was a server issue at their end. That I knew. I knew it wasn’t MY Website, i.e., this one (you are reading).

I am just basically documenting this. As I said before, not much I can do.

To be fair, Hostgator outages, SO FAR, have been few & far between. I hope it stays that way.

‘HostGator’ Web Hosting — Just Absolutely AMAZING Telephone Support Makes All The Difference.

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by Anura Guruge
on July 1, 2021

Click image to get to know ‘HostGator‘.

This post migrated over from my old, now archived,
nhlife.wordpress.com, blog.

After more than 20-years I have FINALLY got around to consolidating my Website & blog in one place — under my ‘guruge.com‘ domain. THIS IS IT!

After about a month of research & soul searching I finally opted to go with ‘HostGator‘ shared hosting & WordPress.

‘guruge.com‘ was at Weebly. I was NOT enamored with the Weebly editor. Clunky.

I tried nearly everything out there. You name it, I must have tried it.

Truth me known, I was with HostGator previously — albeit with their template-based ‘Website Builder‘. That was OK, but was too rigid.

In the end, hosted WordPress (outside of wordpress.com) made most sense for I.

But, what FINALLY & decisively made me opt for HostGator is their support.

I had been impressed with their CHAT support. It is very good. Most of the time it is from India (with a lot of female associates) & they have been OUTSTANDING. WOW.

But, I tried the 24/7 phone support a few times. The phone support tends to be from the U.S. Wow. They just go out of their way to be helpful & they know their stuff.

Yes, I know that ‘BlueHost’ & ‘HostGator’ & a number of others are ALL owned by the same ‘investment’ company. But, I think HostGator support is superior to that available from BlueHost.

PLUS, HostGator claims to give you UNLIMITED disk storage. I like that.

So, that is why I went with HostGator. I can’t say enough good things about them. And their pricing is NOT bad too — & yesterday (i.e., June 11, 2021) I could cash into their 70% off rates (as opposed to the 60% rates). SMILE.