by Anura Guruge
on August 30, 2023
This outage was BAD. Very bad. It was SCARY. SCARY. SCARY. I was NOT amused, especially when I couldn’t get any assurance from them as to whether all my money was SAFE.
UNACCEPTABLE!
What is even worse, & totally bloody inexcusable was HOW Fidelity REFUSED to acknowledge the outage.
The APP & Website were still working — though all the account data was gone.
They could have easily put a banner message to tell us what was happening.
They should have put out a TWEET.
But, NOTHING. Total silence. Total denial.
Yes, I am sure, 500%, that we have NO recourse. I know that somewhere along the line I must have signed something that said that Fidelity cannot be held responsible, whatsoever, whatsoever, for system outages.
I wanted to do 3 option trades. Not imperative & none were expiring today. Just wanted to exploit today’s prices. I lost that opportunity. I probably lost $500 because of that. THAT IS BIG for I. HUGE. A LOT OF MONEY. I am not a rich man. But, I am sure there are those that lost MILLIONS, possibly multi-millions. NO RECOURSE. We are just screwed. Not even an apology.
I didn’t experience the earlier one (possibly because I was out ambling) but I am learning that this was the 2nd in 15 days. NOT GOOD. NOT ACCEPTABLE.
