by Anura Guruge
on December 11, 2022

This is becoming concerning. Second, major & lengthy OUTAGE at Hostgator within 16-days. As I documented here, HostGator shared hosting was up-and-down during all day Thanksgiving, i.e., November 24, 2022. It was pretty obvious that they were doing some sort of maintenance using the holiday as a cover.

Then this afternoon this site went down again. WordPress Jetpack informs me whenever it detects a Website outage. They started sending me notifications. I also discovered the outage, to my cost & chagrin, when I went to check the stats.

This site was down for over 2 hours.

The first person I spoke to at HostGator DENIED that it was a server issue. That was bad. It was pretty obvious it was. I quickly terminated that chat. It was a waste of time.

Tried again a few minutes later. As you can see above, the second person, quite quickly & readily admitted it was a server issue. Well, I knew that. Just wanted confirmation.

Not happy. HostGator was, till recently, immaculate. Now … Plus, support is nowhere near as good as it used to be.

by Anura Guruge
on November 25, 2022

I would like to think that they were doing some server maintenance or possibly even an upgrade — trying to sneak it in during the holiday hoping that only a few would notice. If that was the case, it would have been nicer & more professional if they had given us a heads up. C’est la vie. It is done now — I hope.

I get these automated messages from ‘WordPress‘ ‘Jetpack‘ whenever they detect a site outage. I got at least 4 of them yesterday, the one shown above the last. Per these messages at least 2 of the outages lasted for over an hour. So, I think, in total, I suffered close to 4 hours of downtime, if not more. Not happy, but not much I can do.

At one point, late in the afternoon, during the 3rd outage I contacted ‘Hostgator’ support via chat. To begin with they were not aware of the downtime. Then they confirmed that it was a server issue at their end. That I knew. I knew it wasn’t MY Website, i.e., this one (you are reading).

I am just basically documenting this. As I said before, not much I can do.

To be fair, Hostgator outages, SO FAR, have been few & far between. I hope it stays that way.